Information we collect
- Name, phone number, email address, preferred contact method, and appointment requests.
- Selected services, booking history, service notes, consultation preferences, timing requirements, and relevant aftercare information.
- Marketing preferences, promotion opt-ins, loyalty or membership details if those services are offered.
- Payment-related references such as receipt details, transaction references, package records, or voucher redemption notes.
- Website usage data such as pages visited, device/browser details, approximate analytics information, and cookie-related data where analytics tools are active.
- Messages sent through WhatsApp, Meta lead forms, website forms, social media, email, phone, CRM tools, or future loyalty systems.
How we use information
- To receive, review, confirm, reschedule, or follow up on appointments.
- To prepare staff, products, timing, consultation notes, and treatment spaces.
- To respond to enquiries, complaints, rectification requests, policy questions, and client-care matters.
- To maintain service history where it helps continuity, safety, quality, or operational planning.
- To improve website performance, client experience, promotions, and internal service standards.
Booking and customer communication
We may contact clients by phone, email, WhatsApp, SMS, social media message, or similar channels to confirm appointments, clarify service needs, share arrival details, request consultation information, provide aftercare reminders, or respond to support requests.
Marketing and opt-out
Where you choose to receive promotions, we may send salon updates, offers, seasonal packages, service reminders, loyalty updates, or event-related messages. You can opt out by replying to the message, contacting the salon, or asking our team to update your preference.
Payment and third-party providers
Payment data may be handled by banks, card processors, online payment providers, messaging platforms, CRM tools, analytics providers, hosting providers, email services, or other operational partners. Salon Manthra does not intentionally store full card details on this website.
Data retention
We keep client information only for as long as reasonably needed for booking management, service continuity, accounting records, safety notes, dispute handling, loyalty records, legal obligations, or operational reporting. Retention periods may vary depending on the type of record.
Access, correction, and deletion requests
You may request access to, correction of, or deletion of your personal information. We will review requests in a reasonable manner, subject to records we need to keep for booking history, accounting, operational, legal, safety, fraud-prevention, or dispute-resolution purposes.
Website analytics and cookies
This website may use analytics or similar tools to understand traffic, page performance, and user behaviour at an aggregated level. Browser settings may allow you to block or delete cookies, although some website features may work less smoothly.
Contact for privacy requests
For privacy requests, corrections, deletion requests, or marketing preference updates, please contact Salon Manthra using the phone or email details on the Contact page.